Business Process Management (BPM) for Insurance
Insurance companies need automated solutions that reduce costs from the back office while also satisfying customer expectations for easier ways to communicate and view product information. From processing applications to underwriting, claims management, and providing account statements, BPM makes insurance providers more competitive.
Appian BPM delivers results
With Appian's business process management solution, insurance firms can:
- Provide the right information to end users in real-time to better perform their job or function
- Support customers and independent agents through a multi-channel strategy that includes the phone and internet
- Facilitate back-office integrations of legacy systems to improve customer service and become more agile
- Comply with multiple regulations while securing personal information and maintaining customers' privacy
- Enhance brand recognition by "going green" and protecting the environment through a reduction in the amount and timeframe of paper retention
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Featured Customer: Swiss Re
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Featured Partner: SMART
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Appian delivered a mature, stable, easy-to-use, and rich BPM platform for the global reinsurance leader. 
SMART is a diverse team of business advisory, consulting, and transaction advisory professionals that offers a comprehensive foundation of business expertise and practical, informed advice. 
With Appian, Crawford has the process visibility and control needed to guarantee that the right contractor is assigned, that the repair workflow proceeds smoothly, that service quality meets the high Crawford standards, and that proper internal and customer reporting occurs at every stage.
Crawford & Company
Appian delivered a mature, stable, easy-to-use, and rich BPM platform for the global reinsurance leader. The Appian product integrated perfectly into Swiss Re's existing product landscape, creating a platform for future growth within the company.
Swiss Reinsurance
"Appian presented the most comprehensive solution to meet our needs, plus an experienced and knowledgeable team to help us succeed in our first foray into BPM."
Tom Higgins
Chief Information Officer at TIO
